1. What products does MinoanGZ offer?

We specialize in performance-enhancing gaming accessories, including:

Minoan Gaming Screen Protectors for ultra-smooth touch and protection

MinoanSocks Gaming Finger Sleeves for precision control and sweat resistance

MinoanSocks GripSticks for enhanced thumb stick grip and mobility

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2. What payment methods do you accept?

We accept secure payments via:

Visa / Mastercard / American Express

Shopify Payments

Other local and international payment gateways (where applicable)

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3. Can I cancel or change my order?

If your order hasn’t been shipped yet, we may be able to cancel or update it. Please contact us immediately at Contact@minoangz.com with your order number.
Once shipped, orders cannot be changed or cancelled.

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4. What is your return policy?

We accept returns on unused and unopened items within 14 days of delivery. Check our full Return & Refund Policy for eligibility, instructions, and more.

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5. Do you accept exchanges?

We do not offer direct exchanges. If you'd like a different product, please return the item for a refund (if eligible), then place a new order separately.

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6. My item arrived damaged or defective. What should I do?

We’re sorry to hear that! Please email us at Contact@minoangz.com within 48 hours of receiving your order. Include your order number and clear photos of the issue—we’ll make it right.

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7. Are Minoan Finger Sleeves washable and reusable?

Yes! Our MinoanSocks Gaming Finger Sleeves are designed for repeated use. Gently hand-wash with mild soap and air dry. Avoid machine washing or wringing.

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8. Will the screen protector affect touch sensitivity?

Not at all. Our Minoan Gaming Screen Protectors are engineered for ultra-smooth responsiveness, offering protection without compromising your gameplay.

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9. What devices are compatible with your screen protectors?

We currently offer screen protectors optimized for popular mobile gaming devices. Compatibility details are listed on each product page. If you're unsure, feel free to ask us before ordering.

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10. Are your products suitable for professional esports players?

Yes. MinoanGZ accessories are performance-tested and trusted by competitive gamers for their durability, responsiveness, and comfort.

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11. How can I contact customer support?

You can reach us anytime via email:
📧 Contact@minoangz.com
We typically respond within 12-24  business hours.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Welcome to MinoanGZ. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website or placing an order, you accept and agree to be bound by these terms in full. If you do not agree with any part of these Terms & Conditions, please do not use our website.

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1. General Information

This website is operated by MinoanGZ. Throughout the site, the terms "we", "us", and "our" refer to MinoanGZ. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

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2. Use of the Website

By agreeing to these Terms, you represent that you are at least the age of majority in your country or region, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using the website.

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3. Product Information

We do our best to ensure that product descriptions, images, and prices are accurate and up-to-date. However, we do not guarantee that all product information is error-free. If a product is not as described, your sole remedy is to return it in unused condition, subject to our Return Policy.

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4. Pricing & Payment

All prices listed on MinoanGZ are in USD (unless otherwise stated) and are subject to change without notice. We reserve the right to correct any pricing errors.

We accept payments through secure third-party payment gateways offered by Shopify Payments. By making a purchase, you agree to provide current, complete, and accurate billing and shipping information.

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5. Shipping & Delivery

Please review our Shipping Policy for detailed information on processing times, delivery methods, and international shipping. Shipping times may vary based on your location and selected service. We are not responsible for delays caused by the carrier or customs authorities.

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6. Returns & Exchanges

If you are not fully satisfied with your purchase, you may be eligible to return it under certain conditions. Please refer to our Returns Policy for more details, including eligibility, timeframes, and return instructions.

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7. Intellectual Property

All content on this site—including logos, product names, graphics, text, and design—is the intellectual property of MinoanGZ or its content suppliers and is protected by copyright and trademark laws. Reproduction or unauthorized use is strictly prohibited.

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8. Prohibited Activities

You are prohibited from using the site or its content:

• For any unlawful purpose
• To solicit others to perform or participate in unlawful acts
• To violate any regulations or laws
• To infringe upon our intellectual property rights
• To upload or transmit malicious code or spam
• To interfere with the functionality of the site

Violation of these prohibitions may result in termination of your access to our services.

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9. Limitation of Liability

MinoanGZ will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services, including but not limited to: loss of data, loss of revenue, or interruption of business.

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

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10. Third-Party Links

Some content, products, or services available via our website may include materials from third parties. We are not responsible for examining or evaluating their content or accuracy and will not have any liability for third-party materials or websites.

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11. Termination

We reserve the right to refuse service to anyone for any reason at any time. Breach of any of these Terms will result in immediate termination of your access to our services.

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12. Changes to Terms & Conditions

We may update or modify these Terms & Conditions at any time without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of the website constitutes acceptance of any updates.

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13. Governing Law

These Terms & Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law provisions.

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14. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

📧 Email: contact@minoangz.com

Shipping Policy – MinoanGZ

At MinoanGZ, we take pride in getting high-performance gear into the hands of gamers worldwide. Please review our shipping protocols below to ensure a smooth delivery experience.

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1. Order Processing

Once your payment is confirmed, we typically process your order within 1–3 business days. You will receive a confirmation email when your order has been successfully placed and another notification once your items have shipped.

Note: Orders received after 9:00 AM (PST) on Friday, or during weekends/holidays, will be processed the following business day..

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2.  North American Shipping (USA & Canada)

We utilize a global fulfilment network to provide the most competitive pricing on professional gaming accessories.

•  🇺🇸 United States: We ship nationwide, including PO Boxes and APO/FPO addresses via USPS.

•  🇨🇦 Canada: We ship to all provinces. Please note: Canadian orders are tax-exempt and do not require import taxes or duties at delivery.

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3. Shipping & Delivery

Standart Shipping

•  Orders will shipped on the next business day.

•  During holidays, we will be processed on the following business day (usually Monday).

International Shipping

We proudly ship worldwide and offer the following options for international customers:

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A) DDP (Delivered Duty Paid) via GlobalPost Plus

Available in:
🇫🇷 France, 🇩🇪 Germany, 🇮🇹 Italy, 🇲🇽 Mexico, 🇳🇿 New Zealand, 🇪🇸 Spain, 🇬🇧 United Kingdom

•  Flat-rate shipping fee includes all taxes and duties

•  Estimated Delivery Time: 3-7 business days (after processing)

 

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C) GlobalPost Standard International

Available in:
Argentina, Austria, Belgium, Brazil, Costa Rica, Croatia, Denmark, Estonia, Finland, Greece, Greenland, Hungary, Iceland, Ireland, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, United Arab Emirates

•  Shipping rates vary by destination

•  Duties and taxes are not included and may be charged by your local customs office upon arrival

•  Estimated Delivery Time: 3-7 business days 

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Once your order ships, you will receive a tracking number via email to monitor your shipment status. Please note that actual delivery times may vary depending on your location and local postal service efficiency.

 

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4. Delivery & Liability

•  Address Accuracy: Please double-check your shipping details at checkout. MinoanGZ is not responsible for orders sent to an incorrectly entered address.

•  Package Security: Once the carrier marks a package as "Delivered," it is the responsibility of the customer. If your package is missing after delivery, contact us at Contact@minoangz.com and we will assist you in the claims process with the carrier.

•  Unpaid Duties: For regions where duties apply (excluding Canada), orders returned due to unpaid fees are not eligible for a refund.

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5. Lost or Stolen Packages

Once an order leaves our facility, it becomes the responsibility of the shipping carrier. MinoanGZ is not liable for lost, delayed, or stolen packages. We recommend contacting the shipping carrier directly if you encounter issues.

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6. APO / PO Boxes

We do ship to PO Boxes and APO addresses using USPS. Delivery timelines may be longer for these destinations.

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7. Policy Updates

This shipping policy is subject to change at any time. We encourage you to check this page periodically for the most up-to-date information.

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📩 Need Help?

If you have questions about your order or shipping options, feel free to reach out to us via our Contact Us page or email our support team at Contact@minoangz.com

Warranty is an essential aspect when purchasing gaming accessories, as it provides buyers with security and confidence in the quality of the products. When selecting gaming accessories, such as screen protectors and finger sleeves, it is important to understand the warranty conditions to ensure that the investment is protected.

Most high-quality gaming accessories offer a warranty of at least 12 months. This warranty typically covers manufacturing and material defects that may occur during normal use. However, it is important to review the specific warranty terms of each product, as they may vary.

For example, a screen protector made of real glass should offer a warranty that covers damage caused by manufacturing defects. This may include scratches, cracks, or other flaws that are not the result of improper use. A warranty period of 12 to 24 months is common in the industry, providing buyers with additional peace of mind.

Finger sleeves, designed for maximum precision and comfort while gaming, should also come with a warranty. This warranty may cover the durability and functionality of the sleeves, especially if they are made from high-quality materials. A warranty of 6 to 12 months is frequently offered to ensure users enjoy an optimal gaming experience.

It is advisable to read the warranty terms carefully when purchasing gaming accessories. Buyers should be aware of the steps required to make a warranty claim, as well as the necessary documentation, such as proof of purchase or photos of the defective product. In many cases, it is also necessary to return the product to the manufacturer or retailer.

In summary, a warranty for gaming accessories is an important factor to consider when making a purchase decision. It not only offers protection against unexpected defects but also contributes to overall customer satisfaction and confidence in the product’s quality. Buyers should always familiarize themselves with the specific warranty conditions to ensure they receive the best possible support for their investment.